Anchor ads are not supported on this page.

4S Ranch Allied Gardens Alpine Baja Balboa Park Bankers Hill Barrio Logan Bay Ho Bay Park Black Mountain Ranch Blossom Valley Bonita Bonsall Borrego Springs Boulevard Campo Cardiff-by-the-Sea Carlsbad Carmel Mountain Carmel Valley Chollas View Chula Vista City College City Heights Clairemont College Area Coronado CSU San Marcos Cuyamaca College Del Cerro Del Mar Descanso Downtown San Diego Eastlake East Village El Cajon Emerald Hills Encanto Encinitas Escondido Fallbrook Fletcher Hills Golden Hill Grant Hill Grantville Grossmont College Guatay Harbor Island Hillcrest Imperial Beach Imperial Valley Jacumba Jamacha-Lomita Jamul Julian Kearny Mesa Kensington La Jolla Lakeside La Mesa Lemon Grove Leucadia Liberty Station Lincoln Acres Lincoln Park Linda Vista Little Italy Logan Heights Mesa College Midway District MiraCosta College Miramar Miramar College Mira Mesa Mission Beach Mission Hills Mission Valley Mountain View Mount Hope Mount Laguna National City Nestor Normal Heights North Park Oak Park Ocean Beach Oceanside Old Town Otay Mesa Pacific Beach Pala Palomar College Palomar Mountain Paradise Hills Pauma Valley Pine Valley Point Loma Point Loma Nazarene Potrero Poway Rainbow Ramona Rancho Bernardo Rancho Penasquitos Rancho San Diego Rancho Santa Fe Rolando San Carlos San Marcos San Onofre Santa Ysabel Santee San Ysidro Scripps Ranch SDSU Serra Mesa Shelltown Shelter Island Sherman Heights Skyline Solana Beach Sorrento Valley Southcrest South Park Southwestern College Spring Valley Stockton Talmadge Temecula Tierrasanta Tijuana UCSD University City University Heights USD Valencia Park Valley Center Vista Warner Springs

The Difference Between 'Good' and 'Great'

Here on Feast! we often gloss over the service at a restaurant. Dismal service seldom goes unnoticed and the offending businesses are justly upbraided, but table service usually merits little more than a footnote in most reviews.

This is because we don't receive service in most restaurants. Of course, there's someone to taking orders and bringing food out the table. Glasses of water stay full and such things, but what's going on isn't the same as being waited upon in the truest sense.

That's easy to forget when food, even very good food, is served... adequately.

On the rare occasion that service transcends the norm, when it attains excellency, the results can be breathtaking.

I recently dined at Mille Fleurs in Rancho Santa Fe. During the course of my meal, I received the kind of service that does justice to the term; the kind of service that makes the difference between a good meal and a great one.

"Follow me," implored the maitre d' in his thick French accent. "We'll get you a table with an ocean view, although the tide is very low right now." He smiled as he said it, walking in that way that the captain has where he is both leading you across the dining room and making you feel like you are in charge, and I felt like he had stayed up all night creating that joke for my benefit.

http://sandiegoreader.com/users/photos/2012/aug/16/29762/

Thus began three-and-a-half hours of excellent food and impeccable service. Never once did I lose the impression that I was at the center of Mille Fleurs' mission as a business. In the back of my mind, I knew that other tables got the same treatment, but I still felt like the most special guest in the building. Many small details contributed to that. Clean napkins replaced my soiled linens when I left the table for a moment and the meal was perfectly timed so that I was neither rushed nor left waiting. Every detail that's expected of technically perfect service was in place, but it was the attitude that really made the difference.

http://sandiegoreader.com/users/photos/2012/aug/16/29763/

Never once during that three-plus-hour meal did I get the impression that the staff had forgotten about my small party. Every time my waiter or the maitre d' came to check on the table, his delight in my satisfaction seemed absolute. The entire staff managed to be invisible ninety-five percent of the time and perfectly at attention when I needed them there.

It wasn't like the really cared. They did, to a rare degree.

Of course, the food itself was exemplary. It's no secret that Martin Woesle is one of San Diego's biggest talents in the kitchen. I simply don't have the space to go into detail. Enough has been said about his skills. I'll just add that I highly recommend the cured fish and caviar plate.

Compared to the casual service that's in place at most restaurants, even when the food is comparably expensive, being waited on with such care and aptitude almost comes as a shock. It can be difficult to accept the royal treatment, but it would be in poor taste not to do so. Places like Mille Fleurs exist for no other reason than to make guests feel special. That's not something that comes easy to most people, but it's something everybody deserves from time to time.

For reservations and information, visit millefleurs.com.

Here's something you might be interested in.
Submit a free classified
or view all

Previous article

Dia de los Muertos Celebration, Love Thy Neighbor(Hood): Food & Art Exploration

Events November 2-November 6, 2024

Here on Feast! we often gloss over the service at a restaurant. Dismal service seldom goes unnoticed and the offending businesses are justly upbraided, but table service usually merits little more than a footnote in most reviews.

This is because we don't receive service in most restaurants. Of course, there's someone to taking orders and bringing food out the table. Glasses of water stay full and such things, but what's going on isn't the same as being waited upon in the truest sense.

That's easy to forget when food, even very good food, is served... adequately.

On the rare occasion that service transcends the norm, when it attains excellency, the results can be breathtaking.

I recently dined at Mille Fleurs in Rancho Santa Fe. During the course of my meal, I received the kind of service that does justice to the term; the kind of service that makes the difference between a good meal and a great one.

"Follow me," implored the maitre d' in his thick French accent. "We'll get you a table with an ocean view, although the tide is very low right now." He smiled as he said it, walking in that way that the captain has where he is both leading you across the dining room and making you feel like you are in charge, and I felt like he had stayed up all night creating that joke for my benefit.

http://sandiegoreader.com/users/photos/2012/aug/16/29762/

Thus began three-and-a-half hours of excellent food and impeccable service. Never once did I lose the impression that I was at the center of Mille Fleurs' mission as a business. In the back of my mind, I knew that other tables got the same treatment, but I still felt like the most special guest in the building. Many small details contributed to that. Clean napkins replaced my soiled linens when I left the table for a moment and the meal was perfectly timed so that I was neither rushed nor left waiting. Every detail that's expected of technically perfect service was in place, but it was the attitude that really made the difference.

http://sandiegoreader.com/users/photos/2012/aug/16/29763/

Never once during that three-plus-hour meal did I get the impression that the staff had forgotten about my small party. Every time my waiter or the maitre d' came to check on the table, his delight in my satisfaction seemed absolute. The entire staff managed to be invisible ninety-five percent of the time and perfectly at attention when I needed them there.

It wasn't like the really cared. They did, to a rare degree.

Of course, the food itself was exemplary. It's no secret that Martin Woesle is one of San Diego's biggest talents in the kitchen. I simply don't have the space to go into detail. Enough has been said about his skills. I'll just add that I highly recommend the cured fish and caviar plate.

Compared to the casual service that's in place at most restaurants, even when the food is comparably expensive, being waited on with such care and aptitude almost comes as a shock. It can be difficult to accept the royal treatment, but it would be in poor taste not to do so. Places like Mille Fleurs exist for no other reason than to make guests feel special. That's not something that comes easy to most people, but it's something everybody deserves from time to time.

For reservations and information, visit millefleurs.com.

Sponsored
Here's something you might be interested in.
Submit a free classified
or view all
Previous article

Lobsters on a Rooftop by the Sea

Next Article

Communal nibbling in the presence of wine

Ask a Hipster — Advice you didn't know you needed Big Screen — Movie commentary Blurt — Music's inside track Booze News — San Diego spirits Classical Music — Immortal beauty Classifieds — Free and easy Cover Stories — Front-page features Drinks All Around — Bartenders' drink recipes Excerpts — Literary and spiritual excerpts Feast! — Food & drink reviews Feature Stories — Local news & stories Fishing Report — What’s getting hooked from ship and shore From the Archives — Spotlight on the past Golden Dreams — Talk of the town The Gonzo Report — Making the musical scene, or at least reporting from it Letters — Our inbox Movies@Home — Local movie buffs share favorites Movie Reviews — Our critics' picks and pans Musician Interviews — Up close with local artists Neighborhood News from Stringers — Hyperlocal news News Ticker — News & politics Obermeyer — San Diego politics illustrated Outdoors — Weekly changes in flora and fauna Overheard in San Diego — Eavesdropping illustrated Poetry — The old and the new Reader Travel — Travel section built by travelers Reading — The hunt for intellectuals Roam-O-Rama — SoCal's best hiking/biking trails San Diego Beer — Inside San Diego suds SD on the QT — Almost factual news Sheep and Goats — Places of worship Special Issues — The best of Street Style — San Diego streets have style Surf Diego — Real stories from those braving the waves Theater — On stage in San Diego this week Tin Fork — Silver spoon alternative Under the Radar — Matt Potter's undercover work Unforgettable — Long-ago San Diego Unreal Estate — San Diego's priciest pads Your Week — Daily event picks
4S Ranch Allied Gardens Alpine Baja Balboa Park Bankers Hill Barrio Logan Bay Ho Bay Park Black Mountain Ranch Blossom Valley Bonita Bonsall Borrego Springs Boulevard Campo Cardiff-by-the-Sea Carlsbad Carmel Mountain Carmel Valley Chollas View Chula Vista City College City Heights Clairemont College Area Coronado CSU San Marcos Cuyamaca College Del Cerro Del Mar Descanso Downtown San Diego Eastlake East Village El Cajon Emerald Hills Encanto Encinitas Escondido Fallbrook Fletcher Hills Golden Hill Grant Hill Grantville Grossmont College Guatay Harbor Island Hillcrest Imperial Beach Imperial Valley Jacumba Jamacha-Lomita Jamul Julian Kearny Mesa Kensington La Jolla Lakeside La Mesa Lemon Grove Leucadia Liberty Station Lincoln Acres Lincoln Park Linda Vista Little Italy Logan Heights Mesa College Midway District MiraCosta College Miramar Miramar College Mira Mesa Mission Beach Mission Hills Mission Valley Mountain View Mount Hope Mount Laguna National City Nestor Normal Heights North Park Oak Park Ocean Beach Oceanside Old Town Otay Mesa Pacific Beach Pala Palomar College Palomar Mountain Paradise Hills Pauma Valley Pine Valley Point Loma Point Loma Nazarene Potrero Poway Rainbow Ramona Rancho Bernardo Rancho Penasquitos Rancho San Diego Rancho Santa Fe Rolando San Carlos San Marcos San Onofre Santa Ysabel Santee San Ysidro Scripps Ranch SDSU Serra Mesa Shelltown Shelter Island Sherman Heights Skyline Solana Beach Sorrento Valley Southcrest South Park Southwestern College Spring Valley Stockton Talmadge Temecula Tierrasanta Tijuana UCSD University City University Heights USD Valencia Park Valley Center Vista Warner Springs
Close

Anchor ads are not supported on this page.

This Week’s Reader This Week’s Reader